Terms of Service

Last updated: 22 July 2026

1. Who we are

These terms govern the use of casa-dora.uk and the supply of services by Casa Raiz Ltd, the company behind Casa Dora ("we", "us"). Registered office: Flat 2, 80 Puffin House, Carlton Vale, London NW6 5GX. Company No. 17281977, registered in England & Wales. Contact: [email protected] · +44 7828 737 487.

2. Our services

We provide marketing services supplied as monthly retainers: social media management, search engine optimisation, paid search and social media management, content and email marketing, brand and creative work, and combined full-service retainers. The precise scope of each engagement is set out in a written proposal before work begins.

Not included unless a proposal says otherwise: advertising spend (billed by the ad platforms at cost), third-party software licences, photography and print production. No payment is taken on this website.

3. How engagements begin

Enquiries are made through the contact form, by email or by phone. We then arrange a consultation and, where we think we can help, issue a written proposal. A contract is formed when you accept the proposal in writing (email is fine) and we confirm your start date. We may decline work that falls outside our expertise or conflicts with an existing client.

4. Pricing and proposals

Prices are stated in pounds sterling. The "from" prices on our website are indicative starting points; the binding figure is the one in your proposal. Proposals remain open for acceptance for 30 days from the date of issue. Where VAT applies, it is itemised separately on the invoice.

5. Payment terms

Retainers are invoiced monthly in advance and payable within 14 days by bank transfer. Advertising spend is paid by you directly to the ad platforms, or re-charged at cost with no mark-up. If an invoice is more than 14 days overdue we may pause work until the account is settled, having warned you first.

6. Delivery of services

Onboarding starts within 10 working days of the first invoice being paid, and each retainer month runs from your agreed start date. Deliverables and reporting follow the schedule in your proposal. You agree to provide reasonable access to accounts, brand assets and approvals; where a delay on your side stalls the work, the retainer month still runs, though we will always tell you before that happens.

7. Cancellation and cooling-off

Either party may end a retainer with 30 days' written notice, effective from the end of the notice period.

If you are a consumer (acting outside a trade or business), you have the statutory right under the Consumer Contracts Regulations 2013 to cancel within 14 days of the contract being formed, without giving a reason. If you ask us to start work during that 14-day period, you may still cancel, but you must pay for the work done up to the point of cancellation. To cancel, email [email protected].

8. Refunds

If a service we have supplied is not carried out with reasonable care and skill, the Consumer Rights Act 2015 entitles you to ask us to re-perform it at no extra cost, or, where that is not possible, to a price reduction or refund of the affected work. If an engagement ends part-way through a prepaid month, we refund the unused portion pro rata. Refunds are processed within 14 days of being agreed, to the original payment method. Advertising spend already paid to ad platforms is non-refundable by us.

9. Intellectual property

All work we create remains our property until the invoices covering it are paid in full. On full payment, the final deliverables are assigned to you (or exclusively licensed, where third-party materials such as stock assets or fonts carry their own licences, which we will identify). Your existing brand materials remain yours; you grant us a licence to use them only for delivering the engagement. We may show completed, published work in our own portfolio unless you ask us not to.

10. Liability

Nothing in these terms excludes or limits our liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot be excluded under UK law. Subject to that, our total liability arising out of an engagement is capped at the fees you paid us in the 3 months before the event giving rise to the claim, and we are not liable for indirect or consequential losses, loss of profit or loss of data. Marketing outcomes depend on factors outside our control; we do not guarantee specific rankings, reach or revenue.

11. Complaints and disputes

If something goes wrong, email [email protected] in the first instance; we aim to acknowledge complaints within 2 working days and resolve them within 14. If we cannot resolve a dispute directly, both parties will consider mediation before litigation. Any proceedings are subject to the exclusive jurisdiction of the courts of England and Wales.

12. Governing law

These terms, and any dispute arising from them, are governed by the law of England and Wales. If any clause is found unenforceable, the rest remain in force. We may update these terms from time to time; the version on this page at the time your contract is formed is the one that applies to it.